Answers customers instantly, from your own information
Your FAQ, your product details, your policies, your orders. It replies in seconds, in your tone, at 2 am on a Sunday, in whatever language the customer writes in.
tuiandfern.co.nz
Chatbot development · for any website
Instant answers.Knows when to ask.
A chatbot for your website that answers customers day and night from your own information, and passes anything it’s not sure about to you. Scroll through one night.
2:16 amThree answered, one handed over, nobody woken
One night of questions, answered while the shop was shut
2:13 amDoes the Ridgeline 2 fit in a Jimny?✓ answered2:15 amWhere's order 4821?✓ answered2:16 amCustom colour run of 200 for a school?? to Sam1:10 amWhich stove works at altitude?✓ answered3:05 am¿Hacen envíos a Chile?✓ answered1:58 amStudent discount?✓ answered10:21 pmDo you price-match?✓ answered8:55 pmWhat's the loyalty programme?✓ answered
11:02 pmIs the Alpine 40 carry-on size?✓ answered11:48 pmCan I return a tent I've pitched once?✓ answered9:40 pmAre you open on Sunday?✓ answered12:52 amDo you sponsor school tramping trips?? to Sam12:15 amCan I change my delivery address?✓ answered1:33 amMy tent pole snapped on the first trip? to Sam4:12 amHow do I re-seal the seams?✓ answered6:30 amCan you gift-wrap?✓ answered
Chatbot development · Auckland
It does three things, and it does them all night.
Gets smarter every week
Add a document, answer an email, tidy an FAQ: it learns from each one. The more you use it, the less you hear from it.
Passes the hard ones to you
When it's not sure, or the question is about money, health or a complaint, it says so and hands over to a person, with the chat and a draft reply ready.
Works on any website, and anywhere your customers message you
ShopifyWordPressWebflowSquarespaceWixNext.jsMagentoBigCommerceHubSpotIntercomZendeskMessengerWhatsAppInstagram DMsEmailSMSYour own appShopifyWordPressWebflowSquarespaceWixNext.jsMagentoBigCommerceHubSpotIntercomZendeskMessengerWhatsAppInstagram DMsEmailSMSYour own app
Try it
Ask it something.
Then ask it something hard.
Pick a business and ask its chatbot anything. It answers from that business's own information, shows where the answer came from, and hands over when it should.
Pick a business
tuiandfern.co.nzLive demo · try me
This conversation
0
answered
0
handed over
1.4 s
avg reply
What it knows
The product pages and manuals, the returns and shipping policies, the shop's hours, and every order in the store.
When it hands over to a person
- Anything it is less than 70% sure of
- Custom and bulk orders
- Complaints
Teach it
Give it your documents.
It does the rest.
Drag a file into the box, or tap it, and watch the share of customer questions it can answer go up. Turn on learning from your replies and it keeps climbing by itself.
Things you already have
12%questions it can answer
Drop a document here, or pick one
It starts at 12% from your public website alone.
Learn from my replies
Every email you send becomes something it knows.
It can now answer
Opening hours, the shop address, what you sell. Give it a document and this list fills.
You decide when a person steps in
It only bothers you
when it should.
Last night's conversations: it answered the ones it was sure about, and the rest waited for Sam with a reply already drafted. Move the slider to decide how sure it has to be.
How sure it must be
70%
Less sure than this, and it hands over to a person. Money, health, complaints and cancellations always go to a person.
Last night
5
answered itself
3
for Sam at 9 am
63% resolved without a person. Sam’s morning: 3 conversations, each with a draft.
Twelve weeks in
Week 1 52%Week 12 93%
Share answered without a person. It climbs as you feed it and as Sam’s replies teach it.
What people use it for
Triage, returns,
product questions, bookings.
The questions that eat a team's day, and how it would answer each one. Hover a card.
Customer serviceCustomer service triage
Every message read, answered where it can be, tagged and routed where it can't. The three that need a person arrive with the context and a draft.
Customer: Where's my order? Bot: Scanned in Christchurch at 6:40 pm, due tomorrow before 5.
Hover for the exchange
ReturnsReturns and exchanges
Policy applied correctly every time, labels issued, exchanges started, the awkward ones handed over with the history attached.
Customer: Can I swap a size? Bot: Yes, label sent. Post it back and the new one ships the day it lands.
Hover for the exchange
ProductsProduct knowledge
Manuals, specs, reviews and your own notes, so it answers the question the product page didn't.
Customer: Will it fit a 15-inch laptop? Bot: The Alpine 40 does, in the padded sleeve. The 30 won't.
Hover for the exchange
BookingsBookings and reschedules
Reads the calendar, offers the real slots, confirms by text, moves things when life happens.
Customer: Can I move Thursday? Bot: Sure. Friday 9:15 or Monday 2:30?
Hover for the exchange
SalesLead qualification
Asks the two questions you always ask, books the good ones, sends the rest a helpful answer.
Customer: How much is a new deck? Bot: Roughly $450 to $700 a square metre. Want a site visit Tuesday or Thursday?
Hover for the exchange
Your teamInternal help desk
Policies, procedures and the systems manual, for your own team, so nobody asks the same question twice.
Customer: How do I raise a PO? Bot: Xero, Purchases, New PO. Here's the two-minute video.
Hover for the exchange
2 amAfter-hours cover
The 2 am questions answered at 2 am, the morning's inbox already sorted.
Customer: Are you open tomorrow? Bot: Yes, 9 to 5:30. See you then.
Hover for the exchange
Every channelAny channel
The same brain on your site, Messenger, WhatsApp, Instagram, email and SMS, with one inbox behind it.
Customer: (WhatsApp) Got this in a size 12? Bot: Two in stock at Ponsonby. Hold one for you?
Hover for the exchangeHow it happens
Fed in a day,
live in two weeks.
The slowest part is gathering what it needs to know, and we help with that. The rest is rules, tone and a launch on whatever your site runs on.
Feeding day · the back roomFeed it
FAQs, policies, manuals, your site, your product catalogue, and the last few hundred emails you answered. A day's work for us, none for you.
Knowledge mapGap listTone guide
Teach it where to stop
The confidence threshold, the questions it must always hand over, the words it must never use. Written down, tested against your real questions.
Handover rulesRed linesTest set
Launch on your platform
One line of code on any site, or a native app for Shopify, WordPress and Webflow, plus the channels you use. Live inside two weeks.
WidgetChannelsInbox
It learns, you watch
Every answer you edit and every email you send feeds back. A weekly report shows what it answered, what it handed over, and what to feed it next.
Weekly reportLearning loopTuning
Send us your FAQ page and three emails you answered last week. We’ll show you what it would have said, within a day.
Ways to work
An assistant, an agent,
or a team of them.
A set-up fee to feed it and teach it where to stop, then a monthly fee that covers hosting, the models and the learning loop. No per-conversation pricing, because the 2 am questions are the point.
The Assistant
From $3,500
+ $249 / month · live in 2 weeks
One brain, your site, your FAQ and documents, handover to email. The 2 am questions answered.
- Knowledge set-up from your docs and site
- Your tone, your red lines
- Website widget, any platform
- Email handover with context
- Weekly report
The Agent
From $8,500
+ $499 / month · live in 3 weeks
Connected to your systems: orders, bookings, accounts. It can act as well as answer, and it learns from every reply you send.
- Everything in The Assistant
- Shopify, booking, CRM or ticketing integration
- Returns, order status, bookings handled
- Messenger, WhatsApp, Instagram, SMS
- Learning loop from your replies
- Shared inbox for handovers
The Team
From $18,000
+ custom · 6 weeks
Several brains, several channels, several languages, your own data policies, and an internal help desk for the team.
- Everything in The Agent
- Multiple brains and languages
- Internal help desk
- Analytics and QA dashboards
- Hosting and data residency to your policy
- Quarterly tuning
Starting prices for our work. Model costs are shown per conversation in your dashboard.
Fair
questions.
It answers only from what you have fed it, shows its sources, and hands over below the confidence you set. Where an answer would be expensive to get wrong (money, health, legal, cancellations) we add a rule that always sends it to a person.
All of them. A single line of code on any website, native apps for Shopify, WordPress and Webflow, and the same brain on Messenger, WhatsApp, Instagram, email and SMS. If your site was built by someone else, that's fine.
Three ways: documents and pages you add, support emails and chat transcripts you let it read, and every answer you edit or send yourself. Each one updates its knowledge; nothing is retrained in the dark.
It says so and hands the conversation to a person with the full context and a draft reply. You set the threshold. Most clients start cautious and loosen it as the weekly report earns trust.
It sounds like you. We write a tone guide from your existing replies and test it against your real questions before launch. Short, warm and Kiwi is the most common brief.
Hosted in Sydney or Auckland, your documents and conversations never used to train anything outside your bot, and deletable on request. The Privacy Act is built into the design.
The Assistant in two weeks, The Agent in three. The slowest part is usually gathering the documents, and we help with that.
Locking up, still answeringGive your customers
Give your customers
an answer at 2am.
Send us your FAQ and a few emails you answered last week. Within a day we’ll show you what a chatbot built on your knowledge would have said, and what it would have handed over to you.
Get a quick quote<2 s.
Typical reply time
87%.
Answered without a person, typical
24/7.
In any language
Yours.
Knowledge, tone and data
Ready to talk about
your project?
Tell us what you need. We’ll come back with ideas, a timeframe and a fixed quote.